{"id":7841,"date":"2025-03-31T15:02:48","date_gmt":"2025-03-31T08:02:48","guid":{"rendered":"https:\/\/3dmanufacturer.com.vn\/order-cancellation-and-refund-policy\/"},"modified":"2025-03-31T15:19:16","modified_gmt":"2025-03-31T08:19:16","slug":"order-cancellation-and-refund-policy","status":"publish","type":"page","link":"https:\/\/3dmanufacturer.com.vn\/en\/order-cancellation-and-refund-policy\/","title":{"rendered":"Order Cancellation and Refund Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7841\" class=\"elementor elementor-7841 elementor-7834\" data-elementor-settings=\"[]\">\n\t\t\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t<div class=\"elementor-section elementor-top-section elementor-element elementor-element-3ccf2794 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3ccf2794\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e625d48\" data-id=\"e625d48\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dc4a9f6 elementor-widget elementor-widget-text-editor\" data-id=\"dc4a9f6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div data-index=\"0\">\n<div>\n<h1 style=\"text-align: center;\"><strong>ORDER CANCELLATION AND REFUND POLICY<\/strong><\/h1>\n<blockquote>\n<p>At 3DM, we are committed to providing a professional and transparent shopping experience. Our cancellation and refund policy is designed to ensure customer rights in case of any order placement errors.<\/p>\n<\/blockquote>\n<h2><strong>1. Refund Conditions<\/strong><\/h2>\n<p style=\"padding-left: 40px;\">3DM only supports refunds when customers place a new order due to an error in the ordering process. To be eligible for a refund, the replacement order must meet all the following conditions:<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>The value of the replacement order must be equal to or higher than the canceled order.<\/li>\n<li>The replacement order must be successfully placed before 3DM processes the refund.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h2><strong>2. Refund Processing Time<\/strong><\/h2>\n<p style=\"padding-left: 40px;\">After the customer successfully places the replacement order, 3DM will process the refund within 5 business days.<\/p>\n<h2><strong>3. Important Notes<\/strong><\/h2>\n<p style=\"padding-left: 40px;\">The refund policy only applies to orders that fully meet the conditions stated above.<\/p>\n<p style=\"padding-left: 40px;\">Cases that do not satisfy these conditions and criteria will not be eligible for a refund.<\/p>\n<p style=\"padding-left: 40px;\">3DM is always ready to assist customers in all situations to ensure the best shopping experience. If you have any questions, please contact our customer service team via email at <a href=\"mailto:sales@trutech-mfg.com.vn\">sales@trutech-mfg.com.vn<\/a> or hotline <a href=\"tel:0345699777\">0345 699 777<\/a> for timely support.<\/p>\n<p><\/p>\n<\/div>\n<\/div>\n<div data-index=\"1\">\n<p><em>Updated on 31\/03\/2025<\/em><\/p>\n<p><img loading=\"lazy\" src=\"https:\/\/3dmanufacturer.com.vn\/wp-content\/uploads\/2021\/12\/logo.jpg\" alt=\"\" width=\"214\" height=\"55\" title=\"\"><\/p>\n<ul>\n<li>Company Name: 3D SMART SOLUTIONS CO., LTD<\/li>\n<li>Representative: TR\u01af\u01a0NG T\u1ea4N T\u00d2NG<\/li>\n<li>Address: 58\/6 Vo Van Hat Street, Long Truong Ward, Thu Duc City<\/li>\n<li>Phone: 0345 699 777<\/li>\n<li>Email: <a href=\"mailto:info@3ds.vn\">info@3ds.vn<\/a><\/li>\n<li>Trader\u2019s business registration certificate number: 0313566379<\/li><li>Issue date: August 14, 2015<\/li>\n<li>Issuing Authority: Ho Chi Minh City Department of Planning and Investment<\/li>\n<li>Decision-Making Unit: Ho Chi Minh City Department of Planning and Investment<\/li>\n<\/ul>\n<\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>ORDER CANCELLATION AND REFUND POLICY At 3DM, we are committed to providing a professional and transparent shopping experience. Our cancellation and refund policy is designed to ensure customer rights in case of any order placement errors. 1. Refund Conditions 3DM only supports refunds when customers place a new order due to an error in the &#8230; <a title=\"Order Cancellation and Refund Policy\" class=\"read-more\" href=\"https:\/\/3dmanufacturer.com.vn\/en\/order-cancellation-and-refund-policy\/\" aria-label=\"More on Order Cancellation and Refund Policy\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":[],"_links":{"self":[{"href":"https:\/\/3dmanufacturer.com.vn\/en\/wp-json\/wp\/v2\/pages\/7841"}],"collection":[{"href":"https:\/\/3dmanufacturer.com.vn\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/3dmanufacturer.com.vn\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/3dmanufacturer.com.vn\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/3dmanufacturer.com.vn\/en\/wp-json\/wp\/v2\/comments?post=7841"}],"version-history":[{"count":3,"href":"https:\/\/3dmanufacturer.com.vn\/en\/wp-json\/wp\/v2\/pages\/7841\/revisions"}],"predecessor-version":[{"id":7845,"href":"https:\/\/3dmanufacturer.com.vn\/en\/wp-json\/wp\/v2\/pages\/7841\/revisions\/7845"}],"wp:attachment":[{"href":"https:\/\/3dmanufacturer.com.vn\/en\/wp-json\/wp\/v2\/media?parent=7841"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}